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MOVE-IN / MOVE-OUT LIVING IN RESIDENCE TERMINATION & CANCELLATION OTHER
APPLICATION / ACCEPTANCE PROCESS 1. How do I apply for Residence? You can apply for Residence by filling out the . You can also apply with the application form received in your acceptance package from Thompson Rivers University, in person at the Residence or contact us to send you an application via mail. Applications will be accepted at any time on a first-come, first-serve basis. Please note that you are required to pay a deposit when you apply to the Residence. Payments for your deposit can be made by Visa, MasterCard, American Express, certified cheque, or bank draft. Cash or Interac transaction can be made in person at the Residence. 2. What is the deposit used for? A deposit is required with all applications for the Residence. Once you have moved into the Residence, your deposit is used as a damage deposit for your room. The deposit will be returned to you after your departure from Residence and by comparing the room condition after your departure with the Room Inspection form you will be filling out upon arrival to the Residence. 3. When will I find out if I have been accepted into Residence? Academic Year Acceptance Winter & Summer Semester Acceptance 4. What is included in the acceptance package? In the acceptance package you will receive a Welcome Letter, Student Information Form and two copies of the Student Residence Agreement. The Welcome Letter provides an introduction to Residence and a summary of information for you to keep as a reference. The Student Information Form and Student Residence Agreement will need to be fully completed and returned to the Residence to complete your acceptance process. These forms ask for important information related to contact and health information, payment information, emergency contact information, and a personality profile questionnaire to help us match you with a roommate. The Student Residence Agreement is a legal document that serves as the contract between you and the Residence. Please ensure you read it over carefully, complete the form, keep one of the copies for your records and return the other copy to the Residence with your Student Information Form. 5. What if I can not make the payment options in the acceptance package? If you are unable to meet the payment options set out in your acceptance package please contact one of the Residence Managers to set up a Payment Plan. 6. What are Primary and Secondary Contacts? It is strongly recommended that these contacts are the parents or legal guardians of the resident. As the Primary or Secondary Contact you will serve as an emergency contact and you may also be contacted if any other significant concerns or problems arise with the resident. In the case where the Primary contact is unavailable, the Secondary contact will be contacted. Once the Residence is provided with this contact information, the Manager will notify the Primary and Secondary contacts, via the supplied e-mail, that they have been identified as Primary/Secondary Contacts for the Resident. This e-mail will outline the role and responsibility of the Primary/Secondary Contact and provide the Primary/Secondary Contacts with the opportunity to opt-out of this role. 7. When do I have to send my acceptance package back? You are required to send your acceptance package back by the following dates in order to guarantee your space at the Residence:
Please ensure all paperwork is completed in full and payment is included with your acceptance package. 8. I have a medical concern and require special consideration in the room assignment process. What should I do? Please download and complete a Request for Special Consideration Form to provide us with more information about how we can support your success in Residence. Students requiring special accommodations on campus are encouraged to also contact the Disability Services office on campus. MOVE-IN / MOVE-OUT 9. When can I move-into Residence? The official move-in date(s) for Residence are as follows.
10. Can I move in early or move out late? You may move-in early or move-out late however there are specific dates and fees that apply.
If you need to move-in earlier or move-out later than the above posted date(s), please contact the Residence directly LIVING IN RESIDENCE 11. How is my roommate selected? Everyone who is accepted into Residence must fill out a 'Personality Profile' that is located in your Student Information Form. Your roommate is selected based on your answers to the personality profile. We recommend that you fill out the personality profile by yourself and answer each question truthfully. This way you end up with the best match possible. You may request to live with a friend while in Residence, and as long as you have both been accepted, and you both request to live with each other, we will place you in the same suite. Please note that there are no co-ed suites available. 12. When do I find out who my roommate is? Academic Year Winter or Summer Semesters 13. When do I find out what room I am in? We do not give out your room number prior to your arrival. You will be provided with your suite number and keys when you check into the Residence in late August or early September. 14. Am I required to purchase a meal plan? At this time the Thompson Rivers University Residence does not require or offer meal plan options. 15. Is housekeeping services offered? The Residence offers light housekeeping services to all our residents. Housekeepers will access your suite to complete a regularly scheduled cleaning of the kitchen and bathroom. To prepare your suite for cleaning, please ensure that the floors, counters, sinks, shower, and cabinets are clear of any personal items. Housekeepers will not clean your bedroom, nor will they wash your dishes or remove your garbage. It is residents' responsibility to ensure that bedrooms and suites are clean. A limited supply of vacuum's, mops and brooms for cleaning can be signed out at the front desk. 16. What if something breaks in my room? If something breaks in your suite, you can come down to the Residence front desk and fill out a maintenance requisition form. This form authorizes our maintenance staff to enter your suite usually between the hours of 8:00 AM to 5:00 PM unless there is an emergency. Plugged toilets and sinks are the responsibility of the Resident (each suite is equipped with a toilet plunger & sink plungers can be borrowed from the front desk). 17. When is the front desk open? The Residence front desk is open 24 hours a day 7 days a week. Our Customer Service Representatives are there to help you with any questions and/or concerns at anytime. Other services provided from the front desk include; photocopying, faxing, sending stamped mail, and receiving parcels. 18. Are family or co-ed accommodations available? The Residence does not offer any family or co-ed accommodations. 19. Is parking available for Residents? Parking is offered through TRU for an additional cost. Please refer to the Parking Guide (PDF) or visit the Parking section of the TRU website for more information. 20. What kind of security is in place? The Residence offers great security from the moment you pass through the controlled access main entrance, until you slide your electronic card into your suite door. Video cameras are located in all common areas, hallways and entrances. The front desk is also staffed 24 hours a day 7 days a week. 21. Can I bring additional cooking devices? All cooking devices must have automatic shutoff, be approved by CSA, and must not have an open element (for example hot plates and indoor grills are not permitted). All appliances will be checked for approval by a Residence staff member. 22. How will I know what is going on in the Residence? Your Resident Advisor's (RA's) are always organizing events that are educational as well as events that are strictly for fun. These events allow you to meet people in your new community. Check out bulletin boards located on each floor throughout the building, attend floor meetings, and let you RA know what type of activities you would like to see in Residence. 23. What if it gets really loud in Residence while I'm sleeping or studying? If you are disturbed at anytime of the day or night, before contacting the front desk, please try to talk to the resident(s) who is/are causing the disturbance first. Get to know your neighbours and build a respectful community. If the disturbance continues notify the front desk and a manager or RA will help you reach an acceptable volume by speaking to the resident(s). At the same time, remember to be reasonable with the level of volume you produce as well. TERMINATION & CANCELLATION 24. What happens if I decide not to come to Residence? If you decide to cancel your Residence application you must cancel it in writing. Cancellations will not be accepted over the phone and we request that your cancellation letter comes to us via e-mail, fax, or mail. Please refer to the cancellation policy located here: Termination and Cancellation Policy 25. If I cancel my Residence application will I receive my money back? Please refer to the cancellation policy located here: Termination and Cancellation Policy OTHER26. Can I visit the Residence? We would be happy to have you visit the TRU Residence. Have a site tour, stay overnight and take advantage of our special rate starting at $59.95 per night (plus taxes, based on double occupancy). This rate is available to all Residence applicants and their families. 27. Can I stay in Residence over the winter break? Residents can apply at the front desk to stay during the Winter Break. You must submit your application prior to December 1, 2011 if you plan on staying for either part of or the entire break.
28. How do I get an Income Tax receipt? The Residence is a "designated Residence" for property tax and rent purposes, meaning that Residence fees cannot be claimed on income tax returns. 29. How many spaces are there in Residence? There are 574 spaces in 262 suites at the Thompson Rivers University Residence. 30. What is included in my room? The common area of your suite is furnished with a sink, kitchen table and chairs, fridge, microwave and a three piece washroom (sink, shower, and toilet). Each bedroom within the suite is furnished with a desk, a chair, a two drawer dresser, a bed, a telephone (local calls only) with voicemail, a television (48 satellite channels included), and two lamps. Students also have the option of purchasing bedroom linens online, these purchases will be ready for you when you move in (provided you order by the set deadlines). One less thing to worry about when moving into Residence. For orders please go to www.residencelinens.com 31. How do I become a Resident Advisor? RA applications are available from the front desk in the winter semester for the following academic year. Each applicant is required to attend an information session held in the Residence prior to the application deadline. 32. How do I become a Residence Council member? Residence Council applications are available in March. Successful applicants will be contacted by mail or telephone after the application deadline. |
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